FAQs
About Our Cashmere
What makes your cashmere different?
Our cashmere is 100% pure Mongolian cashmere, sourced from sustainable, cruelty-free practices. Mongolian cashmere is known for its unrivaled softness, warmth, and durability, making it a truly luxurious fabric. We pride ourselves on the quality and ethical sourcing of each fiber.
Where is your cashmere sourced?
Our cashmere comes directly from Mongolia, where the harsh winters and vast, open landscapes contribute to the production of incredibly soft and high-quality cashmere fibers. By working closely with local herders, we ensure the best practices for sustainability and animal welfare.
How is your cashmere produced?
We use a sustainable process that involves hand-harvesting the fibers from goats during their natural shedding season. Our production methods emphasize minimal environmental impact, ensuring that the cashmere we produce is of the highest quality while maintaining eco-friendly practices.
Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary depending on your location. During checkout, you will be able to view available shipping options.
How long will it take to receive my order?
Estimated delivery time is up to 4 weeks, including sourcing and final delivery to your address.
Delivery times may vary slightly depending on your location, the selected shipping method and our stock.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return or exchange your items within 5 days of receiving your order. Items must be in their original condition (unworn, unwashed, and with tags attached).
How do I initiate a return or exchange?
Simply visit our Returns & Exchanges page, fill out the return form, and send your item(s) back to us. Our customer service team will process your return or exchange as soon as we receive your items.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item or defective product). We recommend using a trackable shipping method to ensure your return is received.
Can I exchange my item for a different size or color?
Yes! If you'd like to exchange an item, simply follow the return process and place a new order for the size or color you prefer.
Payment & Checkout
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Is it safe to shop on your website?
Absolutely! We use SSL encryption to protect your personal and payment information during checkout. Your security is our top priority.
Can I use a discount code?
Yes, you can apply any valid discount codes during the checkout process. Make sure to enter the code in the designated field before completing your purchase.
Product Care
How should I care for my cashmere garments?
To keep your cashmere soft and luxurious for years, we recommend hand washing with cold water or dry cleaning. When washing by hand, use a gentle cashmere-specific detergent. Always lay your garments flat to dry to maintain their shape.
Will my cashmere pill over time?
Cashmere is a natural fiber and may develop small pills over time due to friction, but they can be easily removed with a cashmere comb. With proper care, your cashmere will stay beautiful and soft for many years.
Sizing & Fit
How do I know what size to order?
We provide detailed sizing charts for all our products on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit or down for a more fitted look.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be used online at checkout and are perfect for gifting luxurious cashmere.
Sustainability & Ethical Practices
How do you ensure ethical practices in sourcing?
We partner directly with Mongolian herders who adhere to sustainable and ethical practices in cashmere production. Our goal is to create long-lasting relationships with local communities while promoting animal welfare and environmental stewardship.
Are your products eco-friendly?
Yes! Our production processes minimize waste and environmental impact. We use sustainable dyes, eco-friendly packaging, and ensure that our production methods are as energy-efficient as possible.
Customer Support
How can I contact customer support?
If you have any questions or need assistance, please reach out to us at Lullabycashmere@gmail.com. Our team is available to help you Monday through Friday from 9 AM to 5 PM (EST).